We may collect or process the following categories of personal information:

• Contact information: name, email address, telephone number, billing address and delivery address.
• Account information: login details, account preferences and information associated with a customer profile where available.
• Order information: products purchased, order value, transaction time, delivery details, returns information and communications connected with an order.
• Payment-related information: information necessary to authorize or record payment, depending on the selected payment method and payment service provider.
• Customer care information: messages, questions, order references, feedback and other details you choose to share with our team.
• Technical and usage information: internet protocol address, browser type, device information, store interactions, pages viewed, referring pages and similar activity information.
• Preference information: communication choices, saved settings and information about how you prefer to interact with the store.

• Process purchases, confirm orders and coordinate delivery.
• Manage accounts, saved preferences and customer service requests.
• Communicate about orders, store updates, policy changes and support matters.
• Maintain store functionality, understand performance and improve navigation or content.
• Detect, investigate and address suspected fraud, misuse, security incidents or technical problems.
• Comply with legal, accounting, tax, recordkeeping and dispute-resolution obligations.
• Send marketing communications where permitted and in accordance with available preferences.
• Support internal business operations, including analysis, planning and service administration.

The lawful or permitted basis for a particular use may depend on your location, the context of the interaction and the nature of the information involved.

These technologies may be used for purposes such as:

• Essential operation: enabling shopping, checkout, account access, security and other core store functions.
• Preferences: remembering selected settings, language, region or other choices where available.
• Analytics: understanding how visitors move through the store and which pages or features are useful.
• Advertising and measurement: evaluating campaigns or presenting communications where permitted by applicable requirements and user choices.

Browser controls and store consent tools may allow you to manage certain cookies. Disabling some technologies may affect the availability or performance of particular store features.

• Commerce and technology providers: services that support hosting, checkout, customer accounts, store functionality and technical operations.
• Payment and fraud-prevention providers: services involved in authorization, transaction processing, verification and security review.
• Delivery and fulfillment providers: services that receive information needed to prepare, transport and deliver orders.
• Analytics, communication and marketing providers: services used to understand store activity or manage permitted communications.
• Professional advisers: accountants, legal advisers, insurers and other advisers where reasonably necessary.
• Authorities and other parties: where disclosure is required by law, legal process, safety concerns or the protection of rights.
• Business transaction participants: where information is relevant to a merger, financing, restructuring, sale or transfer involving the business.
• Parties you direct: where you ask us to disclose information or interact with a third-party service.

Marketing communications may be delivered only through channels made available by the store and subject to applicable consent or preference requirements.

• You may use the unsubscribe option included in an eligible marketing email.
• You may contact SilkGlow to ask about available communication preferences.
• Stopping marketing messages does not prevent necessary service messages about orders, security, account activity or policy updates.
• Advertising preferences and opt-out rights may vary depending on your location and the technologies involved.

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer care, security, recordkeeping, dispute resolution and legal compliance.

Retention periods may vary according to the type of information, the nature of the relationship, legal requirements and operational needs. When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

No method of electronic storage or transmission can be guaranteed to be completely secure. Customers should also protect account credentials and avoid sharing sensitive information through insecure channels.

When personal information is processed across regions, privacy and data-protection rules may differ. Where required, appropriate contractual, organizational or legal measures may be used to support the transfer and processing of personal information.

We do not knowingly seek personal information from children who are not legally able to provide valid consent or enter into an online purchase. A parent or guardian who believes a child has provided personal information may contact SilkGlow to request an appropriate review.

The effective date at the beginning of this page identifies the version currently presented. Material changes may also be communicated through the store or another appropriate channel where required.